The Thuisbezorgd alternative without commission
Thuisbezorgd (Just Eat Takeaway) brings reach through its marketplace – but it typically costs around 13-14% commission per order, often more once delivery is included. With Akarien Direct, your guests order directly from you: 0% commission, and you own the system.
What does Thuisbezorgd really cost?
Thuisbezorgd typically charges restaurants around 13-14% commission per order; with platform-provided delivery, the total rate can often climb to roughly 30%. These figures vary by country, contract and the service package you choose. On the thin margins typical in hospitality, this adds up to a significant line item fast.
Reach vs. dependence
Thuisbezorgd's big advantage is discovery: hungry customers browse the marketplace and find new restaurants too. The trade-off is dependence – the customer belongs to the platform, not to you. If fees rise or the rules change, you have little leverage to respond.
Your customer data is yours
On marketplaces you rarely see your guests' full contact details, and direct marketing is hard to do. With Akarien Direct you own every order, every email and every phone number. That lets you build loyal regulars instead of renting them from a platform.
When does each make sense?
A marketplace like Thuisbezorgd can make sense for getting discovered or capturing extra demand. An owned system like Akarien Direct pays off for repeat orders, loyal guests and full margin. Many restaurants run both – and deliberately steer regulars to the commission-free direct channel.
| Thuisbezorgd.nl | Akarien Direct | |
|---|---|---|
| Commission per order | Typically around 13-14%, up to ~30% with delivery | 0% commission |
| Customer data | Usually held by the platform | Fully owned by you |
| System ownership | Platform controls presence & rules | You own your ordering system |
| Reach / discovery | Strong marketplace with high visibility | You bring your own guests |
| Marketing to guests | Limited, platform-controlled | Direct contact, coupons & loyalty |
| Brand experience | In the platform's look | Your branding, your domain |
If your main goal is being discovered by new guests, a marketplace like Thuisbezorgd remains a useful reach channel. If you care about margin, loyal regulars and data ownership, Akarien Direct with 0% commission is the stronger foundation. The most effective setup is often the combination: visibility there, profitable repeat orders with you.
Delivery platform commissions compared
What restaurants give up per order, by model (own delivery or platform delivery). Every figure is sourced; last checked 29 September 2026.
| Platform | Own delivery / pickup | Platform delivery | Markets |
|---|---|---|---|
| Akarien Direct | 0 % commission | 0 % commission (own delivery) | CH |
| Thuisbezorgd.nl1 | 13–14 % | 30 % | NL |
| Uber Eats2 | 15 % | 32–35 % | CH, DE, BE, NL |
| Just Eat (CH)3 | 10–15 % | 25–33 % | CH |
| Smood4 | not published | 25–30 % | CH |
| Lieferando (DE)5 | 13 % | 25–30 % | DE |
| Takeaway.com (BE)6 | 13 % | 30 % | BE |
- 1. Thuisbezorgd.nl: Higher rate applies when Scoober couriers deliver.
- 2. Uber Eats: Official Swiss price list: "Hell" 32 % with Uber couriers (35 % on Uber One orders), "Plus" 15 % with own couriers (13 % on Uber One), pickup 15 %, one-off activation fee CHF 600.
- 3. Just Eat (CH): No official price list; figures from Swiss media reports.
- 4. Smood: Smood stopped operating on 30 April 2026; the figures show its former commission according to Swiss media.
- 5. Lieferando (DE): Since 2 April 2025 an additional 2.5 % service fee (max. €0.99) per delivery order, paid by the guest.
- 6. Takeaway.com (BE): Higher rate applies when Scoober couriers deliver.
Sources
- Thuisbezorgd.nl — De RestaurantKrant – Wat kost bezorgen via Thuisbezorgd? (media / trade report, 2020-10-22; accessed 2026-09-15)
- Uber Eats — Uber Eats Merchants – Preise (Schweiz) (official price list; accessed 2026-09-29)
- Uber Eats — Nau.ch – Lieferdienste zocken Restaurants und Fahrer ab (media / trade report, 2021-03-03; accessed 2026-09-15)
- Just Eat (CH) — Beobachter – Profitable Schattenwebsites: So drängelt sich Eat.ch vor (media / trade report, 2021-03-26; accessed 2026-09-15)
- Just Eat (CH) — Sparissimo Food – How much does Just Eat charge Swiss restaurants in 2026? (media / trade report, 2026-08-28; accessed 2026-09-15)
- Smood — Blick – Migros will ihrem Lieferdienst Smood den Stecker ziehen (media / trade report, 2026-01-19; accessed 2026-09-29)
- Smood — Le Temps – Le livreur de repas Smood met la clé sous la porte (media / trade report; accessed 2026-09-29)
- Smood — htr.ch – Lieferdienste sind für Restaurants häufig kein rentabler Ersatz (media / trade report, 2020-04-20; accessed 2026-09-15)
- Smood — Nau.ch – Lieferdienste zocken Restaurants und Fahrer ab (media / trade report, 2021-03-03; accessed 2026-09-15)
- Lieferando (DE) — Gastro Master – Lieferando-Provision 2026 (media / trade report, 2026-04-17; accessed 2026-09-15)
- Takeaway.com (BE) — Cashdesk.be – Verschillen tussen Takeaway.com, Deliveroo, Foodora en Uber Eats (media / trade report, 2018-01-01; accessed 2026-09-15)
Apart from Uber Eats (Switzerland), the platforms do not publish binding price lists; rates depend on contract, volume and region. Payment processing and marketing fees usually come on top. No guarantee — check your own contract.
FAQ
How much commission does Thuisbezorgd charge?+
Commission is typically around 13-14% per order. With delivery handled by the platform, the total rate can often climb to roughly 30%. Exact figures vary by market, contract and the service package you select.
Does Akarien Direct really charge no commission?+
No commission. You pay a fixed monthly price: QR Menu CHF 29, QR Menu + Table Ordering CHF 39, Website + Online Ordering CHF 79, Full CHF 129 – pay yearly and you pay for only 10 months. 14-day free trial, no setup fee, cancel monthly. Self-serve signup is currently open to restaurants in Switzerland (prices in CHF).
Will I lose reach if I leave Thuisbezorgd?+
Marketplaces offer real discovery that an owned channel does not automatically replace. That's why many restaurants keep Thuisbezorgd for new customers while steering regulars to their commission-free direct channel. This protects both reach and margin.
Who owns the customer data with Akarien Direct?+
You do. Every order, email address and phone number lives in your system. That means you can market directly for repeat orders – something marketplaces rarely allow.
How fast can I switch?+
You set up Akarien Direct yourself in the setup wizard: menu (CSV import too), design, receipt printers and domain. You can launch alongside Thuisbezorgd and move regulars to the direct channel step by step. Self-serve signup is currently open to restaurants in Switzerland.
Keep 100% of your orders
The commission-free ordering system that you own – including your customer data, from CHF 29 a month. Currently for restaurants in Switzerland.