What is Akarien Direct?
Akarien Direct is a commission-free ordering system for restaurants in Switzerland, built by Akarien. Depending on the plan it covers a QR menu, table ordering with a kitchen screen, your own website with online ordering for pickup and delivery, and table reservations – under the restaurant's own brand, with 0% commission.
How is it different from Uber Eats or Just Eat?
Those platforms charge 25–35% commission on every order and own the customer relationship. Akarien Direct is the restaurant's own system: a fixed monthly price instead of commission, your own brand, your own customer data and – on the website plans – your own domain.
Do guests need to install an app?
No. Guests scan a QR code or open the website and order straight in the browser, on any smartphone.
Can the restaurant still deliver?
Yes. The restaurant sets its delivery zones, fees and minimum orders and uses its own drivers. Pickup and ordering at the table are supported too.
How do I set it up?
Yourself, in a setup wizard: choose a plan, add your menu or import it via CSV, pick a design with live preview, connect your receipt printers and – on the website plans – add your own domain. Legal notice, privacy policy and terms are generated automatically. If you need help, just message us.
How much does it cost?
Four plans at a fixed monthly price: QR Menu CHF 29, Table Ordering CHF 39, Online Shop CHF 79, Complete CHF 129. Pay yearly and you pay for only 10 months. 14-day free trial (no credit card needed), no commission, no setup fee, cancel monthly.
How do guests pay?
Today on site: TWINT, card or cash – at the door for delivery, at the counter for pickup, at the till for table orders. Online payment via Stripe is in development and coming soon.
Can I use my own domain?
Yes, on the Online Shop and Complete plans. You connect your domain with one DNS record; the SSL certificate is issued and renewed automatically.
Which receipt printers work?
Star (CloudPRNT) and Epson (Server Direct Print) print straight from the network, no PC needed. USB or PC printers connect with a pairing code, and Sunmi devices are supported too. Order alerts can also go to Telegram.
Which languages does it support?
Menu, ordering pages and admin are available in German, English, French and Italian.
Can I cancel?
Yes. The monthly plan can be cancelled every month and you can switch plans at any time. Nothing is charged during the 14-day trial – without a payment method on file, your website simply pauses afterwards.