Smood has closed – the alternative for Swiss restaurants
Smood stopped its delivery service on 30 April 2026; its website now points to Just Eat. Restaurants that do not want to hand their regulars to another commission platform take orders through their own system: 0% commission, fixed monthly price from CHF 29.
Smood at a glance
- What happened?
- Smood, a subsidiary of Migros Genève, stopped operating on 30 April 2026 (more than 400 jobs affected according to media).
- Former commission
- Up to 30% per order according to Swiss media (no official price list)
- Where did guests go?
- The Smood website points to Just Eat.
- Alternative with your own channel
- Akarien Direct: own website with online ordering (CHF 79/month) or QR menu (from CHF 29/month), 0% commission
Last checked:
What happened to Smood
Migros Genève closed its delivery service Smood at the end of April 2026. Media cited strong international competition and higher social charges for couriers after a Federal Supreme Court ruling. Restaurants that sold through Smood have to reorganise their online orders.
Three ways forward after Smood
1. Switch to another platform (Just Eat, Uber Eats) – with commission and without your own guest data. 2. Build your own ordering system and deliver yourself or with a courier partner. 3. Combine both: platform for new customers, own system for regulars. For most businesses option 3 is the most robust.
What Akarien Direct does differently
Guests order on your own website or by QR code at the table. You pay a fixed monthly price instead of commission, the guest data is yours, and the system works in German, French, Italian and English – important in Romandy, where Smood was strongest.
Keep your regulars
Tell your guests about your new ordering channel: QR code on the packaging and on the table, link in your Google Business Profile and on social media. Repeat orders then come straight to you instead of the next platform.
| Smood | Akarien Direct | |
|---|---|---|
| Status | Stopped operating on 30 Apr 2026 | Available, self-service signup in Switzerland |
| Commission per order | Formerly up to 30% (media reports) | 0% commission |
| Guest data | Held by the platform | Owned by the restaurant |
| Delivery | Smood couriers | Own delivery, partner or pickup |
| Payment | Via Smood | TWINT, card or cash on site – online in development |
| Pricing model | Share of revenue | Fixed monthly price from CHF 29 |
Smood no longer exists. Restaurants that sold through Smood should use the moment to move at least their regulars to their own commission-free ordering channel – and use a platform only for new customers.
Delivery platform commissions compared
What restaurants give up per order, by model (own delivery or platform delivery). Every figure is sourced; last checked 29 September 2026.
| Platform | Own delivery / pickup | Platform delivery | Markets |
|---|---|---|---|
| Akarien Direct | 0 % commission | 0 % commission (own delivery) | CH |
| Smood1 | not published | 25–30 % | CH |
| Uber Eats2 | 15 % | 32–35 % | CH, DE, BE, NL |
| Just Eat (CH)3 | 10–15 % | 25–33 % | CH |
| Lieferando (DE)4 | 13 % | 25–30 % | DE |
| Thuisbezorgd.nl5 | 13–14 % | 30 % | NL |
| Takeaway.com (BE)6 | 13 % | 30 % | BE |
- 1. Smood: Smood stopped operating on 30 April 2026; the figures show its former commission according to Swiss media.
- 2. Uber Eats: Official Swiss price list: "Hell" 32 % with Uber couriers (35 % on Uber One orders), "Plus" 15 % with own couriers (13 % on Uber One), pickup 15 %, one-off activation fee CHF 600.
- 3. Just Eat (CH): No official price list; figures from Swiss media reports.
- 4. Lieferando (DE): Since 2 April 2025 an additional 2.5 % service fee (max. €0.99) per delivery order, paid by the guest.
- 5. Thuisbezorgd.nl: Higher rate applies when Scoober couriers deliver.
- 6. Takeaway.com (BE): Higher rate applies when Scoober couriers deliver.
Sources
- Smood — Blick – Migros will ihrem Lieferdienst Smood den Stecker ziehen (media / trade report, 2026-01-19; accessed 2026-09-29)
- Smood — Le Temps – Le livreur de repas Smood met la clé sous la porte (media / trade report; accessed 2026-09-29)
- Smood — htr.ch – Lieferdienste sind für Restaurants häufig kein rentabler Ersatz (media / trade report, 2020-04-20; accessed 2026-09-15)
- Smood — Nau.ch – Lieferdienste zocken Restaurants und Fahrer ab (media / trade report, 2021-03-03; accessed 2026-09-15)
- Uber Eats — Uber Eats Merchants – Preise (Schweiz) (official price list; accessed 2026-09-29)
- Uber Eats — Nau.ch – Lieferdienste zocken Restaurants und Fahrer ab (media / trade report, 2021-03-03; accessed 2026-09-15)
- Just Eat (CH) — Beobachter – Profitable Schattenwebsites: So drängelt sich Eat.ch vor (media / trade report, 2021-03-26; accessed 2026-09-15)
- Just Eat (CH) — Sparissimo Food – How much does Just Eat charge Swiss restaurants in 2026? (media / trade report, 2026-08-28; accessed 2026-09-15)
- Lieferando (DE) — Gastro Master – Lieferando-Provision 2026 (media / trade report, 2026-04-17; accessed 2026-09-15)
- Thuisbezorgd.nl — De RestaurantKrant – Wat kost bezorgen via Thuisbezorgd? (media / trade report, 2020-10-22; accessed 2026-09-15)
- Takeaway.com (BE) — Cashdesk.be – Verschillen tussen Takeaway.com, Deliveroo, Foodora en Uber Eats (media / trade report, 2018-01-01; accessed 2026-09-15)
Apart from Uber Eats (Switzerland), the platforms do not publish binding price lists; rates depend on contract, volume and region. Payment processing and marketing fees usually come on top. No guarantee — check your own contract.
FAQ
Does Smood still exist?+
No. Smood stopped operating on 30 April 2026; its website points to Just Eat.
How much commission did Smood charge?+
Smood did not publish a price list. Swiss media reported up to 30% per order.
What is the best Smood alternative for restaurants?+
It depends on whether you need couriers. Platforms such as Just Eat or Uber Eats deliver but charge commission (Uber Eats Switzerland: 32% with Uber couriers according to its official price list). Your own system such as Akarien Direct costs a fixed monthly price without commission; you deliver yourself or with a partner.
Does Akarien Direct handle delivery?+
No. Akarien Direct is the ordering system; you organise delivery yourself or through a courier partner.
Does Akarien Direct work in French?+
Yes. Menu, ordering pages and admin are available in French, German, Italian and English.
Your own ordering channel after Smood
Own website or QR menu, 0% commission, 14-day free trial.